db11 Terms and Conditions

1. Acceptance of Terms

By accessing the db11 website at db11.live, registering an account, making a deposit, or placing any bet on the platform, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. These terms apply to all users of the db11 platform, including visitors who browse without registering.

These Terms and Conditions should be read alongside our Privacy Policy and Responsible Gaming policy, both of which form part of the overall agreement between you and db11. If there is any conflict between these documents, these Terms and Conditions take precedence unless otherwise stated.

db11 reserves the right to update or modify these terms at any time. When changes are made, the updated version will be published on this page with a revised effective date. Continued use of the db11 platform after any changes are published constitutes acceptance of the updated terms.

2. Eligibility

To register and use the db11 platform, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing db11 from a jurisdiction where online casino gaming is not explicitly prohibited by local law.
• You must not be a current employee, contractor, or immediate family member of a db11 employee or contractor.
• You must not have been previously excluded or banned from the db11 platform.
• You must be registering on your own behalf and not on behalf of any third party.

db11 reserves the right to request proof of age and identity at any point during your use of the platform. Failure to provide satisfactory documentation when requested may result in account suspension until verification is completed.

If you are unsure whether online gaming is permitted in your location, you are responsible for seeking independent legal advice before registering on db11. The platform does not provide legal advice regarding the legality of online gaming in any specific jurisdiction.

3. Account Registration

Each individual may hold only one account on db11. Creating multiple accounts — whether using different names, email addresses, phone numbers, or payment methods — is strictly prohibited. If db11 identifies multiple accounts belonging to the same individual, all accounts may be closed and any balances held pending investigation.

When registering on db11, you agree to provide accurate, complete, and current information. This includes your real name, date of birth, contact details, and any other information requested during the registration process. Providing false information during registration is a violation of these terms and may result in immediate account closure.

You are responsible for maintaining the security of your db11 account credentials. This includes choosing a strong password, not sharing your login details with anyone, and logging out of your account when using shared devices. db11 is not liable for any losses resulting from unauthorised access to your account caused by your failure to maintain adequate security.

If you suspect that your account has been accessed without your authorisation, you must contact db11 support immediately at [email protected]. We will investigate and take appropriate action to secure your account.

4. Deposits and Payments

db11 accepts deposits through the following payment methods available to Bangladesh players: bKash, Nagad, Rocket, and local bank transfer. All deposits are processed in Bangladeshi Taka (BDT) and credited to your db11 account balance in BDT.

Deposits made via bKash and Nagad are typically credited to your db11 balance within seconds of the transaction being confirmed. Bank transfers may take longer depending on your bank's processing times. db11 does not charge any fees on deposits, though your payment provider may apply their own transaction charges.

• All funds deposited to db11 must come from a payment account registered in your own name.
• db11 does not accept deposits from third-party accounts or payment methods belonging to other individuals.
• Minimum and maximum deposit limits apply and are displayed on the deposit page within your account.
• db11 reserves the right to request proof of payment source for any deposit at any time.

If a deposit is made in error or a transaction is disputed, you must contact db11 support within 48 hours of the transaction. db11 will investigate and, where appropriate, reverse the transaction. Chargebacks initiated through your payment provider without first contacting db11 support are a violation of these terms.

5. Withdrawals

Withdrawal requests on db11 are processed to the same payment method used for your most recent deposit. This policy is in place to prevent money laundering and to protect members from fraudulent transfers. db11 does not process withdrawals to third-party accounts under any circumstances.

Before your first withdrawal can be processed, db11 may require you to complete identity verification. This typically involves providing a copy of a government-issued ID and proof of your payment method. Verification is a one-time process and is required to protect both you and the platform.

• Withdrawal requests are typically processed within minutes for bKash and Nagad.
• Bank transfer withdrawals may take up to one business day depending on your bank.
• Minimum and maximum withdrawal limits apply and are displayed on the withdrawal page.
• Only funds that have cleared all applicable wagering requirements are eligible for withdrawal.
• db11 reserves the right to delay withdrawal processing for additional verification in cases of unusual account activity.

If your withdrawal request is declined, db11 will notify you of the reason. Common reasons for declined withdrawals include incomplete verification, unmet wagering requirements, or a mismatch between the withdrawal method and the deposit method on record.

6. Bonuses and Promotions

db11 offers a range of bonuses and promotional offers to both new and existing members. All bonuses are subject to the specific terms attached to each offer, which are published alongside the promotion. These general bonus terms apply to all offers unless the specific promotion terms state otherwise.

All bonuses credited to your db11 account are subject to wagering requirements. This means the bonus amount — and in some cases the deposit amount — must be wagered a specified number of times before any winnings derived from the bonus can be withdrawn. The wagering requirement for each promotion is clearly stated in the offer details.

• Bonuses are credited to your account automatically upon meeting the qualifying conditions unless otherwise stated.
• Only one welcome bonus is available per person, household, device, or IP address.
• Bonuses cannot be transferred between accounts or exchanged for cash directly.
• db11 reserves the right to withdraw any bonus offer at any time without prior notice.
• Bets placed on certain game categories may contribute differently toward wagering requirements — contribution rates are listed in each promotion's terms.
• If a bonus is claimed in error or through a technical fault, db11 reserves the right to remove the bonus and any associated winnings from your account.

Attempting to abuse the bonus system — including but not limited to creating multiple accounts to claim the same offer, using low-risk betting strategies to clear wagering requirements, or coordinating with other players to exploit promotions — is a violation of these terms. db11 monitors bonus usage and will close accounts found to be abusing promotional offers.

7. Game Rules and Fair Play

All games available on db11 — including live dealer games through MG Live and Playtech Live, fishing games such as Fishing Yi Lu Fa and Pirate Fishing, and all other titles — are governed by the individual rules of each game as provided by the respective game supplier. By playing any game on db11, you accept the rules of that game as published.

db11 uses certified game providers whose random number generators and live dealer operations are independently tested and verified. Game outcomes are determined by the game engine or live dealer process and cannot be influenced by db11 or by any player action outside of the normal gameplay mechanics.

• The use of automated betting software, bots, or scripts is strictly prohibited.
• Exploiting software bugs or glitches to gain an unfair advantage is prohibited. Any winnings obtained through a known bug must be reported and will be voided.
• Collusion between players — including sharing cards, coordinating bets, or any other form of cooperative cheating — is prohibited.
• Any attempt to manipulate game outcomes through external means is prohibited and may be reported to relevant authorities.

In the event of a technical failure during a game session — such as a disconnection, server error, or game crash — db11 will attempt to resolve the situation fairly based on the game state at the time of the failure. Where a fair resolution cannot be determined, bets may be voided and stakes returned. db11's decision on technical failure resolutions is final.

8. Responsible Gaming

db11 is committed to promoting responsible gaming among all members. We provide a range of tools to help you manage your gaming activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are available in your account settings and can be activated at any time.

If you feel that your gaming is becoming problematic, we strongly encourage you to use the self-exclusion feature or contact our support team for assistance. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period you select.

• Deposit limits can be set on a daily, weekly, or monthly basis.
• Session reminders can be configured to notify you after a set period of play.
• Cooling-off periods allow you to take a short break from the platform without full self-exclusion.
• Self-exclusion is available for periods ranging from 30 days to permanent exclusion.

For more information about responsible gaming tools and external support resources, please visit our dedicated Responsible Gaming page. db11 takes problem gambling seriously and will cooperate fully with any responsible gaming organisation or authority that contacts us regarding a member's welfare.

9. Account Suspension and Closure

db11 reserves the right to suspend or close any account at any time, with or without prior notice, if we have reason to believe that the account holder has violated these Terms and Conditions. Grounds for suspension or closure include but are not limited to:

• Providing false or misleading information during registration or verification.
• Operating multiple accounts on the platform.
• Engaging in any form of cheating, fraud, or collusion.
• Abusing the bonus or promotions system.
• Initiating chargebacks or payment disputes without first contacting db11 support.
• Using the platform in a way that db11 reasonably believes may be connected to money laundering or other illegal activity.
• Threatening, harassing, or abusing db11 staff or other members.

Where an account is closed due to a violation of these terms, any balance remaining in the account may be withheld pending investigation. If the investigation confirms a violation, the balance may be forfeited. If no violation is confirmed, the balance will be returned to the account holder via their registered payment method.

You may also choose to close your own db11 account at any time by contacting support at [email protected]. Any remaining balance at the time of voluntary closure will be processed as a withdrawal to your registered payment method, subject to standard verification requirements.

10. Privacy and Data

db11 collects and processes personal data in accordance with our Privacy Policy. By registering on db11, you consent to the collection, storage, and use of your personal data as described in that policy. The Privacy Policy is available at /privacy-policy and forms part of your agreement with db11.

db11 does not sell your personal data to third parties. We share data only with service providers who assist in operating the platform — such as payment processors and identity verification services — and only to the extent necessary for those services to function. All third-party service providers are required to handle your data in accordance with applicable data protection standards.

You have the right to request access to the personal data db11 holds about you, to request corrections to inaccurate data, and to request deletion of your data subject to any legal retention obligations. To exercise these rights, contact us at [email protected].

11. Limitation of Liability

db11 provides the platform on an "as is" basis. While we make every effort to ensure the platform is available, accurate, and functioning correctly at all times, we cannot guarantee uninterrupted access or the complete absence of errors. db11 is not liable for any losses arising from platform downtime, technical errors, or interruptions to service that are outside our reasonable control.

db11 is not liable for any indirect, consequential, or incidental losses arising from your use of the platform, including but not limited to loss of profits, loss of data, or loss of opportunity. Our total liability to you in connection with any single incident shall not exceed the amount of your account balance at the time of the incident.

Nothing in these terms limits db11's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

12. Changes to Terms

db11 may update these Terms and Conditions at any time. When we make material changes, we will update the "Last updated" date at the top of this page. For significant changes that affect your rights or obligations, we will make reasonable efforts to notify you directly — for example, via email or an in-platform notification.

Your continued use of the db11 platform after any changes to these terms are published constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

We recommend reviewing this page periodically to stay informed of any updates. The most current version of these Terms and Conditions is always available at db11.live/terms-conditions.

13. Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a concern or dispute related to your db11 account, please contact our support team:

Our support team is available 24 hours a day, 7 days a week. We aim to respond to all enquiries within a few hours. For account-specific issues, please include your registered email address or account username in your message so we can locate your account quickly.

For concerns related to responsible gaming, please visit our Responsible Gaming page for additional resources and contact options. For information about how we handle your personal data, please review our Privacy Policy.