db11 Privacy Policy

1. Introduction

db11 operates the online casino platform available at db11.live. As part of running this platform, we collect and process certain personal data about our members and visitors. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what your rights are in relation to that data.

This policy applies to all users of the db11 platform, including registered members and visitors who browse the site without creating an account. It covers data collected through the db11 website, any mobile applications associated with db11, and any communications you have with our support team.

db11 is committed to handling your personal data responsibly and in accordance with applicable data protection principles. We take the privacy of our Bangladesh members seriously and have designed our data practices to be transparent, proportionate, and respectful of your rights.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, both of which form part of your overall agreement with db11.

2. Data We Collect

db11 collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site, and in some cases from third-party service providers. The categories of data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming concern and you have provided it voluntarily.

3. How We Use Your Data

db11 uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The main purposes for which we use your data are:

• Account management: To create and maintain your db11 account, verify your identity, and manage your account settings and preferences.
• Payment processing: To process deposits and withdrawals through bKash, Nagad, Rocket, and bank transfer, and to maintain accurate transaction records.
• Platform operation: To provide access to games, process bets, calculate winnings, and deliver the core functionality of the db11 platform.
• Customer support: To respond to your enquiries, resolve disputes, and assist with account issues through our 24/7 support team.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Legal compliance: To comply with applicable laws and regulations, including age verification, anti-money laundering requirements, and data protection obligations.
• Responsible gaming: To monitor gaming patterns and identify members who may need support, and to administer self-exclusion and deposit limit requests.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only if you have opted in to receive these communications.
• Platform improvement: To analyse usage patterns and improve the db11 platform, game selection, and overall member experience.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review, except where required by law or where you have given explicit consent.

4. Legal Basis for Processing

db11 processes your personal data on the following legal bases, depending on the purpose of the processing:

• Contract performance: Processing that is necessary to provide the db11 service to you under our Terms and Conditions — including account management, payment processing, and game delivery.
• Legal obligation: Processing that is required to comply with applicable laws — including age verification, anti-money laundering checks, and record-keeping obligations.
• Legitimate interests: Processing that is necessary for db11's legitimate business interests — such as fraud prevention, platform security, and improving our services — where those interests are not overridden by your rights.
• Consent: Processing based on your explicit consent — primarily for marketing communications. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Where we rely on legitimate interests as the legal basis for processing, we carry out a balancing assessment to ensure that our interests do not override your fundamental rights and freedoms. If you would like more information about any specific balancing assessment, please contact us at [email protected].

5. Data Sharing

db11 does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: We share financial data with bKash, Nagad, Rocket, and banking partners to process your deposits and withdrawals. These providers are contractually required to handle your data securely and only for payment processing purposes.
• Identity verification providers: We use third-party KYC (Know Your Customer) services to verify your identity and age. These providers receive only the data necessary to complete the verification process.
• Game providers: Game suppliers such as Playtech and Microgaming may receive technical data necessary to deliver their games on the db11 platform. They do not receive your full personal profile.
• IT and hosting providers: Our platform infrastructure relies on third-party hosting and technology providers who may process your data as part of delivering their services to db11. All such providers are bound by data processing agreements.
• Legal and regulatory authorities: We may disclose your data to law enforcement, regulatory bodies, or other authorities where required by law or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of db11, our members, or the public.

All third parties with whom db11 shares personal data are required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared. We do not permit our third-party service providers to use your data for their own marketing or commercial purposes.

6. Cookies and Tracking

db11 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how members use the site. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain viruses and cannot access other files on your device.

The types of cookies db11 uses include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, display options, and game history. These improve your experience but are not strictly necessary.
• Analytics cookies: Help us understand how members use the db11 platform — which pages are visited most, where members drop off, and how the platform performs. This data is aggregated and anonymised where possible.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of our campaigns. These are only active if you have consented to marketing communications.

You can control cookie settings through your browser. Most browsers allow you to block or delete cookies. Note that disabling essential cookies will affect your ability to use the db11 platform. For more information on managing cookies, refer to your browser's help documentation.

7. Data Retention

db11 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The specific retention periods we apply are:

• Account data: Retained for the duration of your account and for a period of up to 5 years after account closure, to comply with legal and regulatory obligations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with anti-money laundering record-keeping requirements.
• Identity verification documents: Retained for the duration of your account and for up to 5 years after closure, or longer if required by law.
• Support communications: Retained for up to 3 years from the date of the last communication, to assist with dispute resolution and quality assurance.
• Marketing preferences: Retained until you withdraw consent or close your account, whichever comes first.
• Technical and usage data: Typically retained in identifiable form for up to 12 months, after which it may be anonymised and retained for analytical purposes.

When data is no longer required, db11 securely deletes or anonymises it so that it can no longer be associated with you. We do not retain data beyond what is necessary or legally required.

8. Your Rights

As a db11 member, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered email address and a description of your request.

• Right of access: You can request a copy of the personal data db11 holds about you. We will provide this within a reasonable timeframe at no charge.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you can ask us to correct it. You can also update basic account information directly through your account settings.
• Right to erasure: You can request that db11 delete your personal data. We will comply where there is no legal obligation requiring us to retain it. Note that some data must be kept for regulatory compliance even after account closure.
• Right to restrict processing: In certain circumstances, you can ask db11 to restrict how we use your data — for example, while a dispute about its accuracy is being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to object: You can object to db11 processing your data on the basis of legitimate interests, including for direct marketing purposes. We will stop processing unless we have compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent — such as for marketing emails — you can withdraw that consent at any time without affecting the lawfulness of prior processing.

We aim to respond to all data rights requests within 30 days. If a request is complex or we receive a high volume of requests, we may extend this period by up to an additional 60 days, in which case we will notify you of the extension and the reason for it.

9. Data Security

db11 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data including passwords and payment details.
• Access controls that limit which db11 staff can access personal data, based on their role and the principle of least privilege.
• Regular security assessments and penetration testing of the db11 platform.
• Secure data centres with physical access controls and environmental protections.
• Staff training on data protection and security best practices.

While db11 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, db11 will notify you and any relevant authorities as required by applicable law.

You also play a role in keeping your account secure. Please use a strong, unique password for your db11 account, do not share your login credentials with anyone, and contact us immediately at [email protected] if you suspect unauthorised access to your account.

10. Children's Privacy

The db11 platform is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the db11 platform in any way.

If db11 becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on db11, please contact us at [email protected] so we can investigate and take appropriate action.

We use age verification measures during the registration process and reserve the right to request additional proof of age at any time. Protecting minors from gambling-related harm is a core part of our responsible gaming commitment.

11. Changes to This Policy

db11 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, we will make reasonable efforts to notify you directly — for example, via email or an in-platform notification — before the changes take effect. For minor updates, the revised policy will simply be published on this page.

We encourage you to review this Privacy Policy periodically to stay informed about how db11 handles your data. The most current version is always available at db11.live/privacy-policy. Your continued use of the db11 platform after any changes are published constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how db11 handles your personal data, please get in touch with our support team:

Our support team is available 24 hours a day, 7 days a week. When contacting us about a data rights request, please include your registered email address or account username so we can locate your account and respond efficiently.

For questions about our responsible gaming tools and policies, please visit our Responsible Gaming page. For the full terms governing your use of the db11 platform, please review our Terms and Conditions.